Shipping Policy
Shipping Policy
Welcome to our logistics service. Below is our logistics policy to help you understand the scope of our services, how we operate, and related matters. Please read it carefully. If you have any questions or need further information, feel free to contact us.
1. Scope of Logistics Service
Our logistics service covers most country, providing you with fast and reliable freight transportation services. We have warehouses in the United States, Canada, and China, and we ship products based on inventory availability and customer needs.
2. Transit Time
We are committed to arranging shipments as soon as possible after order confirmation and will provide an accurate estimated delivery date. The specific delivery time will vary based on the destination of the goods and the chosen mode of transportation.
In the case of non-holidays and weekends, we usually ship out within 48 hours after you purchase the goods. If there is a holiday, the delivery time will be delayed. The holidays mentioned above are based on Chinese legal holidays and times.
We have warehouses in the United States and Asia. If everything goes well, usually customers in the United States and Canada can receive the goods within one week after placing the order. Customers in Europe and other regions usually take about 7- 12 days to receive the items (due to cross-border logistics conditions Complex, we cannot guarantee specific delivery time).
3. Modes of Transportation
We offer the following modes of transportation:
Standard Shipping: Reliable standard shipping service for all items.
If you want to choose express delivery, you will need to pay additional fees. Please contact customer service for specific fees.
4. Shipping Fees and Costs
We offer free delivery to 52 state across the United States.
For customers in Canada,United Kingdom,Malaysia, Australia, New Zealand, we provide free shipping on orders totaling $50 or more.For orders under $50, we charge a shipping fee of $8.
For customers in countries like Austria, Belarus, Belgium,Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Türkiye, Sri Lanka, we offer free shipping on orders totaling $50 or more. For orders under $50, we charge a shipping fee of $8.
For customers in countries like India, Indonesia, Mexico, South Korea, Israel, Vietnam, Saudi Arabia, Japan, Jordan, Kuwait, Laos, Philippines, Thailand, Qatar, United Arab Emirates we offer free shipping on orders totaling $89 or more. For orders under $89, we charge a shipping fee of $13.
For customers in countries like Argentina, Brazil, Chile, Egypt, Gambia, Guinea, Iraq, Kenya, Liberia, Libya, Mongolia, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Pakistan, Sierra Leone, South Africa, Tajikistan, Turkmenistan, Yemen, Uzbekistan, Monaco, we charge a $20 shipping fee for orders under $160 and a $30 shipping fee for orders of $160 or more.
5. Packaging Requirements
To ensure the safety of goods during transportation, we will proper packaging of the products. If you need any advice on how to pack items correctly, please feel free to contact our customer service team.
6. Tracking and Inquiries
Once your order is shipped, we will provide an order tracking number. You can inquire about the status and estimated delivery date of your package by mati-powersports@outlook.com .
7. Loss or Damage
While we take all necessary measures to protect your goods, in very rare cases, loss or damage may occur. If you receive goods that are lost or damaged upon delivery, please contact our customer service team promptly. We will resolve the issue as soon as possible.
8. Returns and Refunds
Please refer to our returns policy for detailed information on how to handle returns and refunds.
9. Customer Support
If you have any questions or need assistance with our logistics service, please feel free to contact our customer service team. We will do our utmost to provide you with satisfactory answers and support.
10. Privacy Protection
We will comply with all applicable privacy laws and regulations to protect the security of your personal information.
The above logistics policy will guide our cooperation. If there are any changes, we will notify you in advance. Thank you once again for choosing our logistics service, and we look forward to providing you with an excellent service experience.